Student Remote Learning and Accommodation Guidance

Student Accessibility Services is available to talk with you about ensuring that you have access to your courses. We encourage you to reach out to us and your professors to discuss implementation of accommodations you may need for your courses. The best way to contact us is to email Please see the additional information below for answers to frequently asked questions.


If you use certain testing accommodations that require you to look away from the computer for a brief period of time (such as restroom breaks, use of scratch paper, looking at a CCTV, use of a reader, etc.), SAS recommends the following if your professor is using a test proctoring system:

  • ProctorHub and Respondus Lockdown Brower: These tools are passive testing tools that do not take specific action during the test itself. With ProctorHub the professor is provided footage of the exam after the fact to review as necessary. If you will not be looking at the computer screen continuously or if there will be a different arrangement for your exam due to your use of an accommodation, SAS recommends that you notify your professors prior to the test. This notification can help explain any behaviors or actions the professor may see when reviewing exam footage. Contact SAS if you have questions.
  • Honorlock:  This test proctoring system is more active and can pause an exam if unexpected actions occur during the test. However, professors can list accommodations in the test settings to guide proctors during the exam. If you have specific accommodations that you want to be sure are listed within the Honorlock system, SAS recommends that you contact your professor. You may also contact SAS to discuss accommodation language and best approach for communicating with your professor. SAS can speak with your professor on your behalf if beneficial to you.

Yes, we are still operating and connecting student through virtual meetings. Please visit our Get Connected page for more information.

SAS will proctor on-campus course exams in a face-to-face format by appointment only. (Any online exam will not be proctored in SAS). Students must schedule exams through Knights Access at least five days in advance of the test. Due to the physical distancing requirements that we must maintain per campus COVID safety guidelines, the SAS testing center capacity has been greatly reduced. Late test requests will not be accommodated if SAS is at testing capacity because additional space availability is limited due to COVID.

Anyone who tests in SAS must wear a face covering at all times, must not have had a fever within the 48 hours prior to a test and must not display any obvious signs of illness (consistent coughing or sneezing, etc.). Tests will not be administered or will be stopped prior to completion if face coverings are not worn or illness is present.

To receive your testing accommodations online, first be sure that your Course Accessibility Letter (CAL) is requested. If you have not done this yet, instructions can be found here: How to Request Accommodations Guide.

For online exams that you would like to use your extended time or other testing accommodation on, please be sure to contact (email, webcourses, etc) your professors at least 2 business days before EVERY test or quiz to let them know that you want to use your extended time. Some professors may program all tests and quizzes as soon as you let them know but others will not.

For any other testing accommodations with any of your online exams/quizzes, please speak with your professor as soon as possible so that issues of accessibility concerns can be addressed as they arise. If you need to use specific accessible technology (Dragon, screen reader, etc.) in order to complete an online exam, we may need to work with you on how these tests can occur. We can explore options with you and your professor, which may include you downloading free accessible software. Please contact us by emailing

If you have back to back classes and your professor holds class at specific times of the day, please communicate with your professor that you have this overlap and ask them to adjust the exam time frame. If you need assistance in communicating this to your professor, please reach out to us at .

If your course will be video lecture content, a volunteer notetaker will be asked to take notes within the course. Notetakers are instructed to take notes only on video lecture content and not any written material. If you have questions regarding the notetaking accommodation, please contact

If you use CPA, the possibility to use the accommodation applies to face-to-face or online classes. This accommodation may or may not be reasonable for specific courses based on the design of the course. If you want SAS to assess the reasonableness of the accommodation for a course, please complete the Option 2 form. You may also work out CPA details on your own with each professor.

With the university recommendation that professors work with students to the greatest extent possible (for attendance, missed work, missed exams, etc.) given the COVID-19 realities, it  may be best to see what natural flexibility options are available to in your course(s) this semester. The CPA accommodation should only be considered when initial options available to all students do not cover a specific concern relative to your situation.

SAS does not consider CPA accommodations with less than two weeks prior to the semester withdrawal deadline.  It is often too complex to reasonably address any missed classes and work prior to a CPA being facilitated late in the semester while also building a CPA plan for future course dates and assignments. The purpose of the CPA is to support a student over the duration of the semester rather than for a limited window of time within a semester. Students are encouraged to discuss academic standing with professors based on performance to date while considering the options prior to the October 30th deadline.

If you are a student who is deaf or hard of hearing AND you have already been approved for accommodations such as speech-to-text captioning, captioned videos, or interpreting, please fill out the following forms if you need captions for your courses which are being delivered online.

Videos, Narrated Presentations, and Audio-Only Course Content (i.e. YouTube videos, lectures that were pre-recorded, podcasts): Link to the Review Request for Specific Course Content Form

Closed-Captioning for class lectures happening in real-time through Zoom or another platform:

If you have not already done so, please submit your accommodation requests (Course Accessibility Letters).

If you need remote interpreting services or have questions, please contact us at

The Technology for Loan Request Form is now available for Fall 2020. Please note you have two options to receive loaned technology.  

  • Option 1: On Campus Pickup– Please provide dates and times you can be on campus during SAS main campus working hours 8:30 am- 4:30 pm, Monday-Friday. Please schedule no later than two business days before your requested time. Someone from the AT Team will get back with you to coordinate the pickup.
  • Option 2: By Mail –  If you are unable to come to campus and live more than 10 miles away from the UCF campus, you now have an option to receive your device by mail.

Many UCF support services are continuing to be offered but have switched to a virtual format, for example the Student Academic Resource Center and Counseling and Psychological Services. For more information on how to navigate the transition to online delivery, please visit the UCF Keep Learning page.

No, ProctorHub is a passive proctoring solution. It assists faculty members with quiz and exam authentication while helping to curb cheating. After you complete your ProctorHub exam, instructors see a series of images taken over the course of your exam. Visit ProctorHub FAQ for more information.